Relevance verified: 07/03/2026
1. Introduction and Acceptance of Terms
These Terms and Conditions (“Terms”) govern your access to and use of the services provided by True Fortune Casino, operated through the website https://true-fortunecasino-uk.com (“the Website”, “the Platform”, “we”, “us”, “our”). By registering an account, accessing the Website, or placing any wager, you confirm that you have read, understood, and agree to be legally bound by these Terms in their entirety.
If you do not accept these Terms, you must cease using the Website immediately and close your account by contacting our support team at [email protected].
These Terms apply to all users accessing the Platform from the United Kingdom. We reserve the right to amend, revise, or update these Terms at any time. Where changes are material, we will notify registered players via email or a prominent notice on the Website. Continued use of the Platform following the posting of revised Terms constitutes acceptance of those changes.
In the event of any conflict between these Terms and any other document published on the Website, these Terms shall prevail unless expressly stated otherwise.
2. Regulatory Status and Licensing
True Fortune Casino operates under a Curaçao eGaming licence (Licence No. 8048/JAZ) issued by Antillephone N.V. under the laws of Curaçao. This licence authorises us to offer online gambling services including slots, table games, live dealer games, video poker, and specialty titles.
Players accessing the Website from the United Kingdom do so under their own initiative and in accordance with applicable UK legislation, including but not limited to the Gambling Act 2005, the Consumer Rights Act 2015, and the UK General Data Protection Regulation (UK GDPR) as retained in UK law by the European Union (Withdrawal) Act 2018. It is the player’s responsibility to verify whether online gambling is lawful in their jurisdiction before registering.
Nothing in these Terms removes or limits your statutory rights as a consumer under UK law. Where UK consumer protection law applies, it takes precedence over any conflicting provisions herein.
3. Eligibility Requirements
3.1 Age Restriction. Access to True Fortune Casino is strictly prohibited for individuals under the age of 18. We are firmly committed to preventing underage gambling. By registering an account, you confirm that you are at least 18 years of age. We reserve the right to request proof of age at any time and to suspend or permanently close accounts where age cannot be verified to our satisfaction.
3.2 Residency. You must be a resident of a jurisdiction in which online gambling is legal. Residents of certain restricted territories are not permitted to register or play.
3.3 Single Account Policy. Each individual may hold only one registered account on the Platform. Operating multiple accounts, whether in your own name or using third-party identities, is strictly prohibited and may result in the immediate suspension of all associated accounts and the forfeiture of any balances held therein.
3.4 Personal Use. Accounts are for personal, non-commercial use only. Use of automated software, bots, scripts, or any other tools designed to gain an unfair advantage is strictly prohibited.
3.5 Self-Exclusion. If you have previously self-excluded from any gambling platform, you are not eligible to register or maintain an account on the Website. Should you become aware of an active self-exclusion that applies to you, you must notify us immediately at [email protected].
4. Account Registration and Verification
4.1 Registration Process. To access real-money gambling services, you must complete our registration process by providing accurate, current, and complete information, including your full legal name, date of birth, residential address, valid email address, and telephone number. You must select the United Kingdom as your country and GBP (£) as your account currency where applicable.
4.2 Know Your Customer (KYC) Verification. In compliance with anti-money laundering obligations and our licensing requirements, we are required to verify the identity of all players prior to processing withdrawals and in certain other circumstances. You may be asked to provide one or more of the following documents:
- A valid government-issued photo identity document (e.g. passport, driving licence)
- Proof of address dated within the last three months (e.g. utility bill, bank statement)
- Proof of payment method (e.g. a copy of your bank card or screenshot of your e-wallet account)
- Source of funds documentation where required by our compliance team
We reserve the right to request additional documentation at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in the restriction or closure of your account and the withholding of pending withdrawals pending investigation.
4.3 Account Security. You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. If you suspect unauthorised access to your account, you must notify us immediately at [email protected]. True Fortune Casino will not be liable for any losses arising from your failure to keep your account credentials secure.
4.4 Account Information Updates. You are required to keep your account information accurate and up to date. Any changes to your personal details must be communicated to us promptly.
5. Deposits
5.1 Minimum Deposit. The minimum deposit amount is £25 per transaction, unless otherwise specified in an active promotion.
5.2 Accepted Payment Methods. True Fortune Casino accepts a range of payment methods, including bank cards, e-wallets, bank transfers, and selected cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tether (USDT), Tron (TRX), and USD Coin (USDC). The availability of specific payment methods may vary and is subject to change.
5.3 Processing Fees. A processing fee of 3% may apply to certain deposit transactions. Full details of applicable fees will be displayed prior to the completion of your transaction.
5.4 Currency. Deposits are accepted in GBP (£) as well as certain other currencies. Where currency conversion is required, the applicable exchange rate will be displayed at the point of transaction.
5.5 Own Funds Only. You must only deposit funds that belong to you. Depositing money on behalf of a third party, or accepting deposits from third parties, is strictly prohibited. All deposits must be made from a payment method registered in your own name.
5.6 Deposit Limits. In line with our responsible gambling obligations, you may set personal deposit limits within your account settings. We encourage all players to use these tools to manage their play responsibly.
6. Withdrawals
6.1 Withdrawal Processing. Withdrawal requests are typically processed within up to 72 hours following successful identity verification and completion of any applicable internal security checks. Actual receipt of funds may depend on the payment method selected and the policies of the receiving financial institution.
6.2 Verification Prior to Withdrawal. All players must complete the KYC verification process (as described in Section 4.2) before a withdrawal can be approved. We reserve the right to request additional documentation prior to releasing funds.
6.3 Minimum and Maximum Withdrawals. Minimum and maximum withdrawal limits apply and are subject to the payment method selected. Full details are available in the Banking section of the Website or by contacting our support team.
6.4 Same Method Policy. Wherever possible, withdrawals will be returned to the same payment method used to make the original deposit. This is a standard anti-money laundering measure.
6.5 No Withdrawal Fees. True Fortune Casino does not charge a fee on standard withdrawal transactions.
6.6 Unclaimed Funds. If your account becomes inactive and contains a balance, we will make reasonable efforts to contact you. If you cannot be reached and your account remains dormant for an extended period, applicable dormancy procedures will be followed in accordance with our internal policy and any relevant legal requirements.
7. Bonuses and Promotions
7.1 General Bonus Terms. All bonuses and promotional offers available on the Website are subject to specific terms and conditions, which are published alongside each offer. By claiming a bonus, you agree to the terms associated with that specific promotion as well as these general Terms.
7.2 Welcome Bonus. New players registering at True Fortune Casino may be eligible for a welcome bonus of up to £2,000 (200% deposit match) plus 20 free spins on their first qualifying deposit of £25 or more. Alternatively, a 100% cashback option on table games may be available. The specific offer available to you will be displayed during the registration or deposit process.
7.3 Wagering Requirements. Bonus funds are subject to wagering requirements before withdrawal is permitted. The standard wagering requirement is 35x the bonus amount unless otherwise specified in the applicable promotion terms. Wagering contributions may vary by game type. Certain games may contribute less than 100% towards meeting wagering requirements or may be excluded entirely from bonus play.
7.4 Bonus Restrictions. Bonuses are intended for personal, recreational use only. Abuse of bonuses, including but not limited to matched betting, arbitrage, systematic exploitation of promotional offers, or collusion with other players, will result in the forfeiture of all bonus funds and any winnings derived therefrom, and may result in account closure.
7.5 Maximum Bonus Winnings. Where a maximum withdrawal limit applies to bonus winnings, this will be clearly stated in the terms of the relevant promotion. Winnings exceeding the stated cap may not be withdrawable.
7.6 Free Spins. Free spin winnings are subject to wagering requirements as specified in the relevant promotion. Where no specific wagering requirement is stated, the standard requirement of 35x applies.
7.7 No Deposit Bonus. Where a no deposit bonus is available to new registrants, maximum cashout limits will apply. Winnings from no deposit bonuses are subject to a maximum cashout of £50 unless otherwise stated, and carry a wagering requirement of 40x.
7.8 One Bonus Per Player. Only one bonus may be claimed per household, device, IP address, or payment method. Attempts to circumvent this restriction are considered bonus abuse.
7.9 Right to Withdraw Offers. We reserve the right to withdraw, amend, or cancel any bonus or promotional offer at any time without prior notice.
8. Games and Fairness
8.1 Game Library. True Fortune Casino offers a library of over 400 games, including video slots, classic slots, table games (including blackjack, roulette, baccarat, and poker variants), live dealer titles, video poker, and specialty games. Games are provided by established software providers including Rival Gaming, Betsoft, Spinomenal, Saucify, and Tom Horn Gaming.
8.2 Random Number Generators. All non-live casino games operate using certified Random Number Generator (RNG) technology. This ensures that game outcomes are genuinely random, independent of previous results, and free from external manipulation. RNG certifications are conducted by independent testing agencies.
8.3 Return to Player (RTP). RTP values across the platform typically range from 95% to 97%. Specific RTP figures for individual games are available within each game’s information panel.
8.4 Live Dealer Games. Live dealer games are streamed in real time from certified studios. Card shuffling, wheel spins, and other game mechanics are performed live and are not subject to algorithmic interference.
8.5 Technical Failures. In the event of a technical failure, malfunction, or disconnection during a game round, we will take reasonable steps to resolve the issue fairly. Where the outcome of a round cannot be determined, the stake may be returned to the player. We are not liable for any losses arising from circumstances beyond our reasonable control, including internet connectivity issues on the player’s end.
8.6 Game Rules. Rules specific to each game are accessible within the game interface. It is the player’s responsibility to understand the rules of any game before placing a wager.
9. Responsible Gambling
True Fortune Casino is committed to promoting responsible gambling. We recognise that for a small number of people, gambling can become harmful, and we take that responsibility seriously.
9.1 Available Tools. The following responsible gambling tools are available to all registered players:
- Deposit limits: Set daily, weekly, or monthly caps on the amount you deposit.
- Loss limits: Restrict the amount you can lose over a defined period.
- Session time limits: Set a maximum duration for individual gaming sessions.
- Reality checks: Receive periodic reminders of the time you have spent playing.
- Self-exclusion: Temporarily or permanently exclude yourself from the Platform.
- Account cooling-off period: Take a short break from gambling without permanently closing your account.
To activate any of these tools, visit the Responsible Gambling section of your account or contact [email protected].
9.2 Self-Exclusion. If you believe your gambling has become problematic, you have the right to request self-exclusion at any time. Self-exclusion requests submitted via email to [email protected] will be processed promptly. Once self-exclusion is active, you will be prevented from accessing your account for the duration of the exclusion period, and you will not receive promotional communications from us during that time.
9.3 Third-Party Support. We encourage any player who is concerned about their gambling to seek support from independent organisations, including GamCare (www.gamcare.org.uk), BeGambleAware (www.begambleaware.org), and Gambling Therapy (www.gamblingtherapy.org).
9.4 Underage Gambling Prevention. We strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gambling websites. Resources are available through organisations such as Gamban and NetNanny.
10. Privacy and Data Protection
10.1 UK GDPR Compliance. True Fortune Casino is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our full Privacy Policy, which forms part of these Terms, explains in detail how we collect, use, store, and protect your personal information.
10.2 Data Collection. We collect and process personal data as necessary for the performance of our contract with you, for compliance with our legal obligations (including KYC and anti-money laundering requirements), and where we have a legitimate interest in doing so. We will not sell your personal data to third parties.
10.3 Your Rights. Under UK GDPR, you have the right to access your personal data, request rectification of inaccuracies, request erasure in certain circumstances, restrict processing, and object to processing. To exercise any of these rights, contact us at [email protected].
10.4 Cookies. The Website uses cookies to improve functionality and user experience. By continuing to use the Website, you consent to the use of cookies in accordance with our Cookie Policy.
10.5 Marketing Communications. With your consent, we may send you promotional communications by email. You may withdraw this consent at any time by clicking the unsubscribe link in any marketing email or by contacting [email protected].
11. Security
True Fortune Casino uses 128-bit SSL (Secure Socket Layer) encryption across the Platform to protect all personal and financial data transmitted between your device and our servers. This technology is consistent with the security standards used by leading financial institutions. We conduct regular security reviews and employ a range of technical and organisational measures to safeguard player accounts.
You are responsible for ensuring that the device from which you access the Platform is free from malware and is protected by appropriate security software. We cannot accept liability for losses that arise from the compromise of your device.
12. Intellectual Property
All content on the Website, including but not limited to text, graphics, logos, images, software, and game content, is the property of True Fortune Casino or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Website for personal, non-commercial purposes only.
You may not reproduce, distribute, modify, transmit, display, or create derivative works from any content on the Website without our prior written consent.
13. Prohibited Conduct
The following activities are strictly prohibited on the Platform and may result in immediate account closure, forfeiture of balances, and notification to relevant authorities where appropriate:
- Providing false, misleading, or incomplete information during registration or verification
- Registering or operating more than one account
- Using the Platform for any unlawful purpose, including money laundering or fraud
- Exploiting bugs, errors, or vulnerabilities in the Platform software
- Using automated systems, bots, or third-party software to gain an unfair advantage
- Colluding with other players or attempting to manipulate game outcomes
- Engaging in abusive, threatening, or offensive behaviour towards our staff or other players
- Placing wagers on behalf of a third party or in a professional gambling capacity without our knowledge
- Accessing the Platform from a restricted jurisdiction using a VPN or similar tool
14. Limitation of Liability
To the fullest extent permitted by applicable law, True Fortune Casino shall not be liable for any indirect, incidental, special, consequential, or punitive losses, including but not limited to loss of profits, data, or goodwill, arising out of your use of or inability to use the Platform.
Nothing in these Terms excludes or limits our liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be lawfully excluded under UK law.
Our total aggregate liability to you in connection with any dispute arising from or related to your use of the Platform shall not exceed the total amount deposited by you in the preceding twelve months.
15. Disputes and Complaints
15.1 Internal Complaints Process. If you have a complaint about any aspect of your experience with True Fortune Casino, we encourage you to contact our customer support team in the first instance by emailing [email protected]. We aim to acknowledge all complaints within 24 hours and to resolve them within 28 days.
15.2 Escalation. If you are not satisfied with the resolution offered by our support team, you may escalate your complaint through our formal internal review process. Details of this process are available by emailing [email protected].
15.3 Alternative Dispute Resolution. Where an internal resolution cannot be reached, you may be entitled to refer your complaint to an independent alternative dispute resolution body. Information regarding available ADR providers will be supplied upon request.
15.4 Chargebacks. Initiating a chargeback or payment reversal without first contacting our support team to attempt resolution is considered a breach of these Terms. If a chargeback is initiated, we reserve the right to suspend your account and refer the matter for investigation.
16. Customer Support
Our customer support team is available 24 hours a day, 7 days a week through the following channels:
- Live Chat: Available directly on the Website; typical response time is under 60 seconds
- Email: [email protected] for account queries, verification matters, and detailed enquiries (response within 24 hours)
When contacting support, please have your account username and registered email address available to assist us in responding promptly.
17. Account Closure
17.1 Closure by You. You may close your account at any time by submitting a written request to [email protected]. Any real-money balance remaining in your account at the time of closure will be returned to you via your registered payment method, subject to completion of all outstanding KYC requirements.
17.2 Closure by Us. We reserve the right to suspend or permanently close your account, with or without notice, in any of the following circumstances:
- Breach of these Terms
- Fraudulent or suspicious activity
- Failure to complete identity verification
- Suspected multi-accounting
- Account inactivity in line with our dormancy policy
- Compliance with a legal obligation or regulatory instruction
Where an account is closed as a result of a breach by you, any bonus funds and bonus-derived winnings may be forfeited. Real-money deposits may be returned at our discretion following investigation.
18. Governing Law and Jurisdiction
These Terms are governed by and shall be construed in accordance with the laws of Curaçao, being the jurisdiction in which True Fortune Casino holds its gaming licence.
Where you are accessing the Platform as a consumer resident in the United Kingdom, your statutory rights under UK consumer protection legislation shall not be affected by this clause. In particular, the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 continue to apply where relevant.
Nothing in these Terms prevents you from bringing claims in the courts of your country of residence as permitted by applicable law.
19. Miscellaneous
19.1 Severability. If any provision of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
19.2 Entire Agreement. These Terms, together with our Privacy Policy, Cookie Policy, and the specific terms of any promotion you have claimed, constitute the entire agreement between you and True Fortune Casino in relation to your use of the Platform.
19.3 Waiver. Our failure to enforce any provision of these Terms on any given occasion does not constitute a waiver of our right to enforce that provision in the future.
19.4 Assignment. We may assign our rights and obligations under these Terms to a successor entity without your consent, provided that your rights as a consumer are not materially affected. You may not assign your rights or obligations under these Terms to any third party.
19.5 Language. These Terms are written in British English. In the event of any translation being provided, the British English version shall take precedence in all matters of interpretation.
20. Contact Information
For all queries, complaints, or account-related requests, please contact us at:
Email: [email protected] Live Chat: Available 24/7 via the Website at https://true-fortunecasino-uk.com
True Fortune Casino is committed to providing a fair, transparent, and enjoyable gaming environment for all players. We encourage you to play responsibly and within your means. Gambling should be entertaining. If it stops being fun, please reach out to us or seek independent support.
Gambling involves risk. Please gamble responsibly. For help and advice, visit www.begambleaware.org or call the National Gambling Helpline on 0808 8020 133.