Relevance verified: 07/03/2026
At True Fortune Casino, gambling is meant to be an enjoyable pastime. For the vast majority of players, it remains exactly that. However, we recognise that for some people, gambling can stop being fun and start causing real harm. This page exists because we take that seriously.
We provide a range of practical tools to help you stay in control, and we work alongside established UK support organisations to ensure that anyone who needs help can find it quickly. Whether you are managing your own habits or concerned about someone close to you, everything on this page is here to help.
Gambling Responsibly: What It Means in Practice
Responsible gambling is not just about spending less. It is about keeping gambling in its proper place, as entertainment with a cost, rather than a way to make money, escape problems, or chase losses.
Playing within your means, setting limits before you start, and stopping when you said you would are all signs of healthy gambling behaviour. If any of those things are becoming difficult, that is worth paying attention to.
A few simple habits that support responsible play:
- Only gamble with money you can afford to lose, not money set aside for bills, rent, or essentials
- Set a time and money budget before each session and stick to both
- Never chase losses by increasing your stakes to win back what you have spent
- Avoid gambling when you are under stress, feeling low, or have been drinking
- Take regular breaks and keep gambling separate from your daily commitments
Recognising Problem Gambling
Problem gambling does not always look dramatic. It often builds gradually. Knowing the warning signs, in yourself or someone you care about, can make a significant difference.
Signs to look out for include:
- Spending more time or money on gambling than you planned
- Thinking about gambling constantly, including when you are doing other things
- Gambling to escape anxiety, stress, loneliness, or boredom
- Lying to family or friends about how much you gamble or how much you have lost
- Borrowing money or selling possessions to fund gambling
- Continuing to gamble even after deciding to stop
- Feeling irritable, anxious, or low when you are not gambling
- Neglecting work, family, or personal responsibilities because of gambling
If several of these sound familiar, you do not need to wait until things become serious before seeking support.
Tools Available on Your Account
True Fortune Casino provides a set of account tools designed to help you manage your gambling activity. You can access or request these tools at any time through your account settings or by contacting our support team.
Deposit Limits
You can set a daily, weekly, or monthly limit on how much you deposit. Once a limit is in place, it takes effect immediately. Increases to a limit require a cooling-off period before they come into force. Reductions apply straight away.
Session Time Limits
You can set a maximum length for each gaming session. Once your session limit is reached, you will be notified and the session will end. This helps prevent extended play that goes beyond what you originally intended.
Reality Checks
You can enable on-screen reminders that appear at regular intervals during play, showing how long you have been logged in and how much you have spent. These prompts are a practical nudge to step back and reassess.
Cooling-Off Period
If you need a short break from gambling, you can request a temporary pause on your account. During this period, you will not be able to log in or place bets. The cooling-off period can last from 24 hours up to several weeks, depending on what you need.
Self-Exclusion
If you feel you need to stop gambling for a longer period, you can request a self-exclusion. This will close your account for a minimum of six months, and up to five years. During a self-exclusion, you will not receive any promotional communications from us, and you will not be able to reopen your account until the period has fully expired.
To request self-exclusion or any account restriction, contact our support team directly at [email protected] or via live chat, available 24 hours a day, seven days a week. Requests are handled promptly and with full confidentiality.
UK Support Organisations
You do not have to manage gambling concerns alone. There are several free, confidential services in the UK staffed by trained advisers who understand what you are going through.
GamCare GamCare operates the National Gambling Helpline and provides free counselling, support groups, and practical advice for anyone affected by problem gambling, including family members and friends. Helpline: 0808 8020 133 (available 24/7) Website: www.gamcare.org.uk
BeGambleAware BeGambleAware is a charity that funds treatment and research into gambling harms. Their website includes self-assessment tools, advice on talking to someone you are worried about, and a directory of local support services. Website: www.begambleaware.org
GamStop GamStop is a free national self-exclusion scheme that allows you to restrict your access to all UK-licensed gambling websites and apps in one step. Registering with GamStop is separate from any restrictions you place on your True Fortune Casino account. Website: www.gamstop.co.uk
Gambling Therapy Run by the Gordon Moody Association, Gambling Therapy provides free online support internationally, including forums, live chat, and one-to-one therapy for people affected by problem gambling. Website: www.gamblingtherapy.org
Gordon Moody Gordon Moody provides residential treatment programmes for people whose gambling has caused serious harm. Their intensive programmes are specifically designed for those who need more structured support. Website: www.gordonmoody.org.uk
Gamblers Anonymous UK A peer support group following a 12-step programme, with meetings held across the UK for people who want to stop gambling. Website: www.gamblersanonymous.org.uk
Protection of Minors
True Fortune Casino is strictly for adults aged 18 and over. No person under the age of 18 is permitted to register an account, make deposits, or play any games on the platform.
We carry out age verification checks as part of our registration process, and we may request supporting documentation at any point to confirm a player’s identity and age. Any account found to belong to a minor will be closed immediately, and any funds held will be handled in accordance with applicable regulations.
If you share a device with younger family members, we strongly recommend using parental control software to prevent access to gambling websites. The following tools are available free of charge:
- Gamban (www.gamban.com) – blocks gambling content across all devices on a network
- Net Nanny (www.netnanny.com)
- Kidslox (www.kidslox.com)
- Betfilter (www.betfilter.com)
We also ask that you never share your login credentials or allow anyone else to access your account on your behalf.
Getting Help from Our Team
Our customer support team is available around the clock. If you have concerns about your gambling, want to apply any of the account tools described on this page, or simply need to talk to someone before contacting an external organisation, we are here.
You can reach us via:
- Live chat: available directly on the website, 24/7
- Email: [email protected]
All communications about responsible gambling are treated with complete confidentiality. There is no judgement, and there is no pressure. If you are not sure whether you need help, that uncertainty itself is worth talking about.
A Note on Gambling and Mental Health
Gambling problems rarely exist in isolation. They often develop alongside or contribute to difficulties with mental health, relationships, finances, and work. If you are struggling with more than just gambling, please consider reaching out to additional support services.
Samaritans are available 24 hours a day if you need to talk to someone about anything that is troubling you: call 116 123 or visit www.samaritans.org
Mind provides information and support for people experiencing mental health difficulties: www.mind.org.uk
StepChange offers free debt advice if gambling has created financial problems: www.stepchange.org
Gambling should add something to your day, not take something away. If that balance has shifted, True Fortune Casino is here to support you, and so are the organisations listed on this page.