Relevance verified: 07/03/2026
Who We Are
True Fortune Casino operates the website available at https://true-fortunecasino-uk.com. We provide online gaming services, including slots, table games, live dealer titles, and video poker, to players in the United Kingdom.
For the purposes of UK data protection law, True Fortune Casino acts as the data controller in respect of personal information collected through this website and our services.
If you have any questions about how we handle your personal data, or wish to exercise any of your rights, you can reach us at:
Email: [email protected]
The Legal Framework We Follow
This Privacy Policy has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. These laws govern how organisations collect, store, use, and share personal information about individuals in the United Kingdom.
We also follow guidance issued by the Information Commissioner’s Office (ICO), which is the UK’s independent data protection authority. Where our activities involve gambling services, we additionally apply the standards and obligations set out by our licensing authority.
What Personal Information We Collect
When you register an account, use our platform, or communicate with us, we may collect the following categories of personal data:
Identity and contact information – your full name, date of birth, residential address, postcode, email address, and telephone number. This information is required to open and maintain your account.
Account credentials – your chosen username and encrypted password. We never store passwords in a readable format.
Financial information – payment method details, transaction history, deposit amounts, and withdrawal records. Depending on the method you use, this may include partial card numbers, bank account references, or e-wallet identifiers.
Identity verification documents – copies of government-issued identification (such as a passport or driving licence) and proof of address. These are required as part of our Know Your Customer (KYC) obligations and, in some circumstances, source of funds documentation.
Gaming activity – records of the games you play, wagers placed, session lengths, win and loss history, bonus usage, and any communications sent through our platform.
Responsible gambling information – self-exclusion requests, deposit and loss limits you have set, cooling-off requests, and any interactions with our safer gambling tools.
Device and technical data – IP address, browser type and version, device identifiers, operating system, referring URLs, and session logs. This information is collected automatically when you visit or use the website.
Communication records – emails, live chat transcripts, and any other correspondence you send to our support team.
Marketing preferences – your opt-in or opt-out status for promotional communications, along with records of how you have interacted with any marketing we have sent.
How We Use Your Personal Data and Why We Are Permitted to Do So
UK GDPR requires us to have a lawful basis for every purpose for which we process personal data. Below is a clear explanation of what we do with your information and the legal ground that permits each activity.
Providing and managing your account
We use your identity, contact, and account details to create and maintain your player account, process your deposits and withdrawals, verify your age and identity, and deliver the games and services you access on our platform. The legal basis for this processing is the performance of a contract – specifically, the agreement you enter into when you register with us and accept our Terms and Conditions.
Compliance with legal and regulatory obligations
We are required by law to verify the identity of our players, conduct due diligence checks, monitor transactions for signs of money laundering, and maintain records of these activities. This includes our obligations under the Proceeds of Crime Act 2002, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, and applicable licensing conditions. Processing carried out for these purposes is based on our legal obligation as a data controller.
Responsible gambling and player protection
We have a duty of care towards our players. We process gaming activity data, account history, and responsible gambling preferences to identify patterns that may indicate gambling-related harm, to apply limits and restrictions you have set, to conduct customer interaction checks where required, and to honour self-exclusion requests. This processing is partly based on legal obligation and partly on our legitimate interest in protecting the welfare of the people who use our services.
Fraud prevention and security
We monitor account activity, login behaviour, and payment data to detect and prevent fraud, unauthorised account access, and cheating. This processing is based on our legitimate interest in protecting our business and the integrity of our platform, as well as on legal obligations related to financial crime prevention.
Customer support
When you contact us, we use the information you provide, along with relevant account data, to investigate and resolve your query. This is carried out on the basis of our contract with you and, where relevant, our legitimate interest in maintaining a functional and fair service.
Marketing communications
If you have opted in to receive promotional emails or messages from us, we use your contact details and gaming preferences to send you information about bonuses, promotions, and other offers that may be relevant to you. This processing is based on your consent. You can withdraw that consent at any time by clicking the unsubscribe link in any marketing email or by contacting us at [email protected].
We do not use personal data to send you marketing communications if you have not explicitly agreed to receive them. We do not sell your data to third parties for marketing purposes.
Improving our platform
We analyse aggregated and, where necessary, individual data about how players navigate and use our website to identify technical issues, improve the user experience, and make decisions about new features or products. Where this involves identifiable personal data, it is based on our legitimate interest in operating a competitive and well-functioning platform.
Cookies and Similar Technologies
We use cookies and similar tracking technologies on our website. Some of these are essential for the site to function correctly, while others help us understand how visitors use the platform and allow us to deliver relevant content.
A full explanation of the cookies we use, their purposes, and how to manage your preferences is provided in our Cookie Policy, which is available on our website.
Who We Share Your Data With
We do not sell personal data. We share information only where it is necessary to deliver our services, meet our legal obligations, or protect legitimate interests. The categories of recipients are as follows:
Game software providers and platform partners – companies that supply the games and technical infrastructure we use to deliver our services. These providers may process certain data as part of service delivery.
Payment processors – financial institutions and payment service providers that handle your deposits and withdrawals. These parties operate under their own data protection and financial regulation obligations.
Identity verification and fraud prevention services – third-party companies that assist us in verifying your identity and assessing risk. This includes electronic identity verification providers and credit reference agencies.
Regulatory and law enforcement authorities – we are required by law to disclose information to relevant authorities, including the Gambling Commission and law enforcement agencies, where requested or required under applicable legislation.
Responsible gambling organisations – where applicable, we may share limited information with self-exclusion schemes or support organisations in connection with your responsible gambling choices.
Legal and professional advisors – solicitors, auditors, and other professional advisors bound by duties of confidentiality, where this is necessary for us to seek advice or conduct audits.
All third parties with whom we share personal data are required to process it lawfully and in accordance with appropriate contractual safeguards.
International Transfers of Personal Data
Some of our service providers and technical partners may be based outside the United Kingdom or the European Economic Area. Where personal data is transferred to countries that do not offer the same level of data protection as the UK, we take steps to ensure that appropriate safeguards are in place. These safeguards may include standard contractual clauses approved by the ICO or other mechanisms recognised under UK data protection law.
If you would like further information about the safeguards we rely on for international transfers, please contact us at [email protected].
How Long We Keep Your Data
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law.
As a general guide:
- Account data and transaction records are retained for a minimum of five years following the closure of your account, in line with anti-money laundering legislation.
- Identity verification documents are retained in accordance with regulatory requirements, typically for five years after the end of the business relationship.
- Responsible gambling records, including self-exclusion history, are retained to allow us to honour your choices and prevent circumvention of exclusions.
- Marketing data is retained for as long as you remain opted in, plus a reasonable period to manage any opt-out requests and maintain suppression lists.
- Technical logs and device data are typically retained for shorter periods, unless required for security investigations or legal proceedings.
When data is no longer required, we delete or anonymise it securely.
Your Rights Under UK GDPR
As a UK resident, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting us at [email protected].
Right of access – you can request a copy of the personal data we hold about you. We will provide this within one month of a valid request, free of charge in most cases.
Right to rectification – if you believe the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it.
Right to erasure – in certain circumstances, you can ask us to delete your personal data. This right is not absolute: we may need to retain certain information to comply with our legal obligations or to defend against legal claims.
Right to restriction of processing – you can ask us to restrict how we use your data, for example while you contest its accuracy or while we assess an objection you have raised.
Right to data portability – where processing is based on your consent or on a contract, and is carried out by automated means, you can ask us to provide your personal data in a structured, commonly used, and machine-readable format, or to transfer it to another controller where technically feasible.
Right to object – you can object to processing based on legitimate interests, including profiling, and to the use of your data for direct marketing. Where an objection relates to direct marketing, we will stop processing immediately.
Rights related to automated decision-making – we may use automated processes in limited circumstances, such as in fraud detection or responsible gambling monitoring. Where such processing produces a legally significant effect on you, you have the right to request human review of the decision, to express your view, and to contest the outcome.
Right to withdraw consent – where we process your data based on your consent (for example, for marketing purposes), you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal.
We will aim to respond to all valid requests within one calendar month. In complex or multiple cases, we may extend this by a further two months, in which case we will notify you of the extension and the reason for it.
Age Verification
True Fortune Casino does not knowingly collect personal data from persons under the age of 18. We conduct age verification checks as part of our registration and KYC process, and we will close any account found to belong to a person under 18, returning any funds to which the player is lawfully entitled.
If you believe we may have inadvertently collected data relating to a minor, please notify us immediately at [email protected].
Your Right to Complain
If you are unhappy with how we have handled your personal data, we encourage you to contact us first at [email protected] so that we can try to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner’s Office at any time. The ICO can be contacted through its website at https://ico.org.uk or by calling 0303 123 1113.
Changes to This Policy
We review this Privacy Policy periodically to ensure it remains accurate and reflects any changes in our practices or the applicable law. If we make significant changes, we will notify you by email or through a notice on our website. We encourage you to check this page from time to time.
Contact Us
All data protection enquiries, rights requests, and related correspondence should be directed to:
True Fortune Casino Email: [email protected] Website: https://true-fortunecasino-uk.com